Support

Write to us at soporte@finelly.app. So we can help quickly, tell us which device you use, what you expected to happen and what happened instead.

Is it about a purchase? Tell us the email address you bought with. If the payment was made from an iPhone or from Android, tell us which store too, because refunds are handled by Apple and Google directly.

Common problems

Check-in will not let me mark my arrival

The button only activates when you are within the radius of the event venue. Check that you have granted Finelly the location permission, that GPS is on and that the event coordinates are right. Indoors and between tall buildings the signal loses accuracy; stepping outside for a moment usually does it. If it still fails, the organiser can mark you manually.

The minutes of delay do not add up

The delay is worked out from the event start time to the exact moment of your check-in, using server time. If you think there is a mistake, send us the event name and the time you arrived and we will look into it.

I paid for the unlock and I still see ads

Close the app and open it again: the purchase state is checked at startup. Make sure too that you signed in with the same email you bought with, because the unlock is tied to that address. If nothing changes, write to us with the purchase email and we will activate it by hand.

I want to restore my purchase on a new phone

Just sign in with the same email. There is nothing to pay again and no code to enter.

I have lost access to my account

Write to us from the account's email address and we will help you recover it.

Other contacts

• Support and general questions: soporte@finelly.app
• Data protection and exercising your rights: privacidad@finelly.app
• Anything else: hola@finelly.app